Maaz Azhar
Technical Support. SaaS. Customer Operations.
Helping customers resolve software issues, adopt technology and get more value from the platforms they use.
Location: Sydney, Australia | Full Australian Work Rights | Approx. 2 Weeks' Notice
Contact: maazazher9@gmail.com | LinkedIn: https://www.linkedin.com/in/demaaz/
Core Support Capabilities
- Technical Support & Troubleshooting: Diagnosing SaaS issues, root-cause isolation, Tier-2/Tier-3 escalation coordination, ticket lifecycle management in Zendesk and Salesforce.
- Service Desk & Operational Triage: Real-time operational monitoring, incident logs, access control platforms, and SOP authoring.
- SaaS Implementation & Onboarding: Customer onboarding, platform configuration, user acceptance testing (UAT), and cloud migration support.
- Practical AI Fluency: AI-assisted workflows, certified in Anthropic AI Fluency & Google AI Fundamentals.
Verified Impact
- 70%: Legacy-to-cloud migration rate across assigned accounts at The Access Group
- $150K: At-risk annual contract rescued through structured technical triage at Fleekbiz
- $1M+: Client account portfolio managed across B2B SaaS accounts at Fleekbiz
- 2.7×: Customer-acquisition growth driven by streamlined technical intake at Fleekbiz
- 40%: Repeat-business increase through proactive support and client care at Fleekbiz
Career History
- Wilson Group: Control Room Operator (May 2026 – Present)
- The Access Group: SaaS Account Manager & Customer Operations Specialist (Jan 2025 – Jan 2026)
- Fleekbiz: Customer Support & Account Operations Manager (Jul 2019 – Dec 2024)
- Amaka: Project Manager (Contract) (Feb 2024 – Jul 2024)
- Digital Gravity: Business Development & Client Relations Manager (Feb 2019 – Jun 2019)
- Fleekbiz: Client Coordination & Onboarding Specialist (May 2016 – Jan 2019)
Technologies & Platforms
Zendesk, Salesforce, HubSpot, Jira, Confluence, Microsoft 365, Google Workspace, Postman, Slack.
Featured Project: ProfitCalc AI
An AI-assisted financial modeling and forecasting tool built to replace complex spreadsheets with intuitive margin calculations. Developed using Google AI Studio and Claude for logic exploration, with a Firebase Firestore cloud backend. Framed as a demonstration of product thinking, user experience design, and practical AI workflow literacy—not engineering.
Full Machine-Readable Profile
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